Frequently Asked Questions
Everything you need to know about your favorite denim and apparel.
How do I find my perfect size in Lois Jeans?
We recommend checking our detailed Size Guide located on each product page. Our denim typically runs true to size, but for styles with 100% cotton and no stretch, you may want to size up for a more relaxed fit.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your denim sooner.
Do you ship internationally?
Yes, Lois Jeans ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
How should I care for my denim to ensure it lasts?
To preserve the color and fit of your jeans, we recommend washing them inside out in cold water and hanging them to air dry. Avoid frequent washing to maintain the integrity of the denim fibers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installment payments.